Whitehorse Tickets

A woman hands out a brochure in the box office at The Round

Whitehorse Tickets provides ticketing services for all The Round performances and supports ticketing initiatives for many other Council events and venues.

Our friendly and knowledgeable Box Office staff are committed to making your ticket buying experience safe, convenient and enjoyable.

The information below answers the most commonly asked questions, with further information available in our Conditions of Purchase.

Box Office

Whitehorse Tickets Box Office  

Online Bookings

Phone Bookings

  • Monday to Friday 
    10am to 4pm
    (except Public Holidays)
    Plus 1 hour prior to all ticketed performances.

Phone: 9262 6555

Email: tickets@whitehorse.vic.gov.au

Box Office Counter

Our Box Office is located with the ground-floor foyer of 
The Round, 379-399 Whitehorse Road


  • Monday to Friday
    10am - 4pm 
    Plus 1 hour prior to all ticketed performances 

Postal Address

Whitehorse Performing Arts
Whitehorse City Council
Reply Paid 69766
Nunawading DC VIC 3131


Concessions and Discounts

A wide range of concessions, discounts and incentives are available for shows presented by both The Round and venue hirers/promoters. Pricing is unique to each event and any concessions or discounts will be advised on the event page, promotional material and when buying a ticket. Note: valid Photo ID or Concession Card may be required at the point of purchase or entry to an event. 


Exchanges and Refunds

Please choose your tickets carefully as Whitehorse Tickets does not offer refunds or exchanges due to a change in a buyer’s personal circumstances, illness, incorrect day/time selection or missed attendance. Package Subscribers are permitted to exchange tickets to an alternative performance of the same show up to 48 hours prior to a performance. Please refer to our Conditions of Purchase for further information. 


Buying Tickets Safely

Whitehorse Tickets encourages all patrons to follow precautionary measures during the buying process to ensure they are purchasing tickets directly through Whitehorse Tickets or an authorised sales channel. Whitehorse Tickets reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller. 

For a helpful guide on how to purchase tickets safely and securely, please refer to Live Performance Australia's Safe Tix Guide.


Group Bookings

If you require 10 or more tickets to any performance please contact the box office to coordinate your group booking. Our Box Office team can ensure groups are allocated the best seats available, discuss group incentives, reservation options and any min/max limits per booking that may apply. No transaction fee is applied to group bookings coordinated directly with Box Office.



Whitehorse Tickets is committed to inclusively for all patrons from the point of purchase right through to attending a show or event. Please contact our Box Office or visit the Plan Your Visit page for more detailed information regarding venue accessibility.


Ticket Delivery


  • Tickets sent via email to be printed or presented on phone

Collect at Box Office

  • Tickets available for collection 1 hour prior to the performance

Standard Mail

  • Tickets sent via mail up to 14 days prior to a performance

Payment & Fees

Transaction Fees


  • $3.00 per transaction* (not per ticket)


  • $4.00 per transaction* (not per ticket)

In-Person at Box Office

  • No fee

*all fees are subject to change

Payment Options

Credit & Debit Cards / Eftpos

  • Visa and Mastercard accepted. No merchant surcharge applies.


  • In-person at The Round box office only.

We are unable to accept cash at off-site performance venues.  


  • Accepted up to 7 days prior to the performance. Payable to Whitehorse Tickets.

Gift Voucher

  • Redeemable online, via phone or in-person at the box office.